Overview

This Shipping and Returns document governs all orders placed on dressesmmrc.com. By placing an order, the customer agrees to the terms in this document. This document applies to all clothing items sold by V Wine Hong Kong Limited. This document does not replace the Terms of Service. In case of conflict, the Terms of Service control.

Shipping Policy

V Wine Hong Kong Limited ships clothing items to customers. Shipping destinations are limited to addresses provided at checkout. Shipping timelines are determined by the carrier and destination. Orders are processed within the timeframe displayed at checkout. Delivery dates are not guaranteed. V Wine Hong Kong Limited provides tracking information when available. Shipping costs are calculated and displayed at checkout. All shipping costs are non-refundable. International shipments may incur customs duties, taxes, and fees. The buyer is responsible for all customs duties, taxes, and fees. V Wine Hong Kong Limited is not responsible for delays caused by shipping carriers, customs authorities, or other parties beyond the control of V Wine Hong Kong Limited. V Wine Hong Kong Limited does not offer expedited shipping options beyond those displayed at checkout. No specific delivery times are promised. Customers must provide accurate shipping information. V Wine Hong Kong Limited is not responsible for orders shipped to incorrect addresses provided by the customer.

Return Policy

V Wine Hong Kong Limited offers a strict 14-day no-reason refund policy. Customers may return eligible items within 14 days of receipt for any reason. The 14-day period begins on the date of delivery as confirmed by the carrier. All returned items must be unused and in original packaging. Original packaging includes all original tags, labels, and accessories. The buyer bears all return shipping costs. V Wine Hong Kong Limited does not reimburse return shipping fees. V Wine Hong Kong Limited does not provide prepaid return labels. Items that are used, damaged by the customer, or missing original packaging are not eligible for return. Items must be returned in the same condition as received. V Wine Hong Kong Limited reserves the right to reject any return that does not meet these condition requirements. No specific product categories are excluded beyond these condition requirements.

Refund Policy

Refunds are processed after V Wine Hong Kong Limited receives and inspects the returned item. Refund arrival time is at least 14 days from the date V Wine Hong Kong Limited receives the return. Refunds are issued to the original payment method. For PayPal refunds, the refund takes at least 14 days. In regions where local laws require a longer period, PayPal refunds may take up to 30 days. V Wine Hong Kong Limited does not issue refunds for items that fail the return condition requirements. Refunds are issued in the same currency as the original purchase. Currency conversion fees are not refunded. V Wine Hong Kong Limited does not refund original shipping costs. V Wine Hong Kong Limited does not refund return shipping costs.

Damaged or Defective Items

Customers must submit claims for damaged or defective items within exactly 7 days of receipt. This 7-day period matches the Terms of Service. The 7-day period begins on the date of delivery as confirmed by the carrier. Claims must be submitted via email to [email protected]. Claims must include photographic evidence of the damage or defect. Photographic evidence must clearly show the damage or defect. V Wine Hong Kong Limited will review claims and may request additional information. Claims submitted after the 7-day period are not eligible for refund or replacement. V Wine Hong Kong Limited does not accept claims for damage caused after delivery. No exceptions are made to the 7-day claim period.

Return Process

Follow these steps to return an item:

1. Contact V Wine Hong Kong Limited at [email protected] within 14 days of receipt to initiate a return.

2. Provide the order number and a statement of the return reason. No reason is required for the 14-day no-reason policy.

3. Receive return authorization and packaging instructions from V Wine Hong Kong Limited.

4. Pack the item securely in its original packaging. Include all original components.

5. Ship the item to the following recipient and address: The recipient must be V Wine Hong Kong Limited, the contact phone is +852 4441 1268, and the specific return address is ROOM 909, 9/F., BLOCK A, HI-TECH INDUSTRIAL CENTRE, 5-21 PAK TIN PAR STREET, TSUEN WAN, HONG KONG.

6. The buyer pays all return shipping costs. V Wine Hong Kong Limited does not provide prepaid return labels.

7. Send the tracking number to [email protected].

8. V Wine Hong Kong Limited inspects the returned item upon receipt. Refund processing begins after inspection. Refund arrival takes at least 14 days from receipt of the return.

Condition Requirements for Returns

All returned items must be unused and in original packaging. Original packaging includes all original tags, labels, and accessories. Items that show signs of use, damage by the customer, or missing original packaging are not eligible for return. V Wine Hong Kong Limited inspects every returned item. V Wine Hong Kong Limited rejects returns that do not meet these condition requirements. No specific product categories are excluded. The condition requirements apply to all clothing items.

Return Shipping

The buyer bears all return shipping costs. The buyer must use a trackable shipping method. V Wine Hong Kong Limited is not responsible for returns lost in transit. The buyer must provide a tracking number to [email protected]. V Wine Hong Kong Limited does not reimburse return shipping fees. V Wine Hong Kong Limited does not provide prepaid return labels. Return shipping costs are non-refundable.

Contact Information

For questions about shipping or returns, contact V Wine Hong Kong Limited at [email protected]. The contact phone is +852 4441 1268. The company address is ROOM 909, 9/F., BLOCK A, HI-TECH INDUSTRIAL CENTRE, 5-21 PAK TIN PAR STREET, TSUEN WAN, HONG KONG. The website is dressesmmrc.com. V Wine Hong Kong Limited does not guarantee a specific response time.